Privacy Policy

We are committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing booster IP address, etc.

Our guiding principle towards data collection is to only collect the minimal data required to operate a world-class booster service at scale. We designed our systems to not have sensitive data about our customers; even when compelled we cannot provide data that we do not possess.

This privacy policy will help you understand how us ("Finlay International LLC", "we", "our") and our product ("破网 | POPONET") collect, use, and store information.

1. General Information

We collect minimal information about usage in order to maintain excellent customer support and quality of service. The section below describes in detail what specific information we collect. These statistics never include anything about what the user did with the booster: no data about the contents or destinations of booster traffic, no DNS queries, and no IP addresses.

2. Aggregate Apps and Booster Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

• We do not know which user ever accessed a particular website or service.
• We do not know which user was connected to the booster at a specific time or which booster server IP addresses they used.
• We do not know the set of original IP addresses of a user’s computer.
• We do not sell, use or disclose to third parties any data mentioned above for any purpose.

Should anyone try to compel us to release user information based on any of the above, we cannot supply this information because the data don’t exist.

In order to maintain excellent customer support and quality of service, we collect the following information related to your usage:

Apps and Apps versions

We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our customer support team to troubleshoot technical issues.

Successful Connection

We collect information about whether you have successfully established a booster connection, to which server location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our service, and to enable engineers to identify and fix network issues.

Aggregate Sum of Data Transferred (in MB)

We collect information regarding the total sum of data transfer you consume. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of users combined, thereby affecting the quality of service for other users, we may contact them for an explanation.

Summary

We collect minimal usage statistics to maintain our quality of service. We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used our application, but we never know HOW they have utilized our service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.

3. Information Storage Related to Email and Cookies

We keep records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. To protect your identification and safety of usage, email is the only communication channel between user and us. We may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

Our cookies enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information, and do not track any activity outside of our domains.

4. Third-party Websites

The Site may contain links to external websites that do not fall under our domain. We are not responsible for the privacy practices or content of such external websites.

5. Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

6. Contact

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact us with feedback to: [email protected]